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Program Services Director

Milwaukee, WI · Real Estate
Title: Program Services Director
Company: Acts Housing
Work Location: 2414 W. Vliet St, Milwaukee, WI 53205

Would you like to work on a team transforming lives through homeownership while working at a fast-paced, exceptionally diverse, non-profit social enterprise?  Acts Housing is a place where every individual’s contributions are honored and where there is significant opportunity for personal and professional growth as the organization rapidly expands to meet the needs of our communities.


The Program Services Director will oversee the Homebuyer Coaching department in providing HUD approved homebuyer counseling. The Program Services Director will promote the expansion of Acts’ services and brand, discover and implement best practice models of family financial planning services, and supervise the Homebuyer Coaching Manager and team.
Reports to the Vice President, Program Services

What You'll Do:
  • Develops and implements best practice financial coaching that are in compliance with HUD program guidelines
  • Supervises the Homebuyer Coaching Manager who manages the counseling staff
  • Ensures that written processes and procedures for effective and efficient program operations are developed and consistently followed
  • Ensures there is a professional and efficient intake process for individuals that seek homebuyer counseling
  • Ensures timely reporting and compliance with various grant programs including HUD
  • Serves as the Acts administrative contact to HUD reporting
  • Identifies long and short term strategic goals to maintain counseling efficiency and compliance
  • Establishes department metrics that drive performance and informs the marketing direction
  • Recommends counseling or financial literacy partner agencies
  • Tracks grant and loan resource availability and regularly reports this information to the VPP
  • Represents Acts at media events, community meetings, speaking engagements, and housing fairs
  • Evaluates training needs and opportunities for the counseling staff
  • Oversees lender and other local Acts partner relations management

What We're Looking For:
  • Experience interacting and engaging with media to explain service offerings
  • Experience implementing and managing programs
  • Knowledge of procedures and systems for managing files and records
  • Strong background in procedures, process improvement, policy development and metrics
  • Experience managing community or partner relationships
  • Knowledge of economic and banking principles and the analysis and reporting of financial data
  • Certification or willingness to become HUD certified to deliver home purchase counseling and education within 8-months
  • Bachelor's degree in Business Management, Finance, or  related field (or commensurate work experience)
  • Valid driver's license and insured vehicle
  • Physical activity of this position:  a) Able to stand, particularly for sustained periods of time to deliver presentations, b) Fingering, picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling, c) Able to move about on foot to accomplish tasks, or move from one work site to another,  d) Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly,  e) Hearing, perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.  f) Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
  • Other duties as assigned

Benefits & Perks:
  • Paid Time Off (15+ days based on tenure) plus 12 Paid Holidays and 4 Personal Half Days
  • Medical, Dental, and Vision Insurance (United Healthcare)
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) with 3% Company Match
  • Welfare Benefits Plan - term life, personal accident, and disability insurance
  • Voluntary Life and Personal Accident Insurance
  • Adoption Assistance Program
  • Maternity/Paternity/Adoption Leave
  • Paid Bereavement Leave
  • Commuter Benefits Program
  • Payroll Direct Deposit and Debit Card Options
  • Access to online library of 3,000 courses and 20,000 digital books
  • Discounts to various goods and services via the Insperity MarketPlace

About Acts Housing: Over its 26-year history, Acts housing has helped more than 3,000 low-to-moderate income families achieve homeownership; 950 of those families reclaimed distressed properties with Acts' support.  Acts' full suite of homeownership services makes it a nationally recognized leader in homeownership, with significant demand both from our neighbors and community stakeholders to do even more to support new and existing markets. In 2021 alone, Acts supported more than 270 families to transition from renters to owners (a 50% increase over our prior best year ever!).
Acts is a 25 person organization that is adding 12 new employees in 2022 to better meet the needs of families in the markets we currently serve (Milwaukee and Beloit) and future markets that are eager to benefit from our homeownership services.

Click on this link to watch a short 3-minute video about Acts Housing before applying.  
Acts Housing embraces equity and inclusion. We seek a diverse pool of candidates for our open positions knowing that a team comprised of people with unique characteristics, experiences and identity allow us to better serve our communities.

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