Job Title: Operations Manager - Event Venue and Business Portfolio Management
Location: Grafton, Wisconsin

Position Overview:

We are looking for an experienced Operations Manager to lead the day to day operations of our portfolio of small businesses. This role involves managing various operational aspects, from responding to inquiries and conducting site tours to executing special events and maintaining properties and equipment. 

The ideal candidate will possess strong organizational skills, a proactive mindset, and the ability to multitask effectively in a fast-paced environment with a background in hospitality, marketing, and sales.

This is a great opportunity for a seasoned hospitality professional to take on a leadership role and help guide the vision and direction of the "up and coming" event venue in Ozaukee County!

Businesses in our Portfolio:

• Ember Social: an innovative event venue and coworking space.
• Serenthinkity: a holding company for commercial properties and Ember Social.
• Astor Holdings: a short-term rental property listed on Airbnb and VRBO.
• Pleasant Valley Holdings: commercial properties including offices and storage units.
• COMFYIST: an athleisure clothing company.
• Bravent: a human resources consulting company.

What You’ll Do:

1. Event Coordination and Management:
   • Responsible for overall management of a 1,000 sqft event venue hosting private, corporate, and special events with up to 80 guests.
   • Execute events onsite, overseeing hiring, setup, tear-down, and logistical operations to ensure a seamless and memorable experience for clients and guests.
   • Lead marketing efforts for special events, including creating promotional materials, managing social media campaigns, and coordinating advertising initiatives.
   • Develop mutually beneficial partnerships with local businesses and vendors to create high quality, unique experiences for clients and guests.
2. Client Interaction and Sales:
   • Respond promptly to inquiries via email, phone, and in-person meetings, providing detailed information about available spaces and services.
   • Conduct site tours for potential clients, showcasing the venue's features and amenities, and addressing client questions and concerns to facilitate bookings.
   • Generate leads for rentals  through networking, outreach, and partnerships with local businesses and organizations.
3. Property and Equipment Management:
   • Coordinate property and equipment maintenance, including scheduling cleaning, repairs, yard work, trash and snow removal.
   • Coordinate with vendors and suppliers to procure necessary items and ensure adequate stock levels for events and day-to-day operations.
4. Administrative Support:
   • Perform miscellaneous administrative tasks as needed including bookkeeping, email monitoring, scheduling.
   • Prepare materials and reports for monthly meetings with owners to discuss business performance and opportunities for improvement.

Qualifications:

• 5+ years’ experience in event management, operations management, or hospitality industry roles.
• Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field preferred.
• Strong interpersonal and communication skills.
• High level of computer proficiency; tools include Google Workspace, WeddingPro, customer relationship management software, Quickbooks and social media platforms (Meta).
• Ability to prioritize tasks, multitask, and work independently in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive salary and performance-based incentives.
• Retirement savings plan with employer matching.
• Paid time off and flexible work schedule.
• Opportunities for professional development and career advancement.